Shipping policy

1. General Shipping Information

At Fastller, we strive to deliver your orders in a fast, reliable, and affordable manner. This shipping policy applies to all orders placed on our official Shopify store. All shipping services are processed and fulfilled during standard business days (Monday to Friday), excluding weekends and public holidays. Orders confirmed on weekends or holidays will be processed on the next working day.

2. Flat Shipping Rate

A flat shipping fee of $2.99 USD is charged for every single order placed on Fastller, regardless of order amount, product quantity, item weight, or shipping destination. This fixed-rate shipping policy covers all standard shipping services offered by our store. No additional hidden shipping surcharges will be applied during checkout.

3. Shipping & Delivery Timeframe

Once your order is successfully placed and payment is confirmed, we will arrange order processing and shipment within 1–3 business days. The estimated delivery time varies by shipping destination:
  • International Shipping: 7–15 business days after shipment
Please note that the above delivery time is an estimated reference only. Actual delivery time may be affected by logistics delays, remote area transportation, customs clearance, bad weather, and other uncontrollable factors.

4. Order Tracking

After your order is shipped, we will send a shipping confirmation email with a unique tracking number and tracking link to your registered email address. You can check the real-time logistics status of your package online at any time. If you do not receive the tracking information within 3 business days after order confirmation, please contact our customer support team for assistance.

5. International Shipping Terms

For all international orders, the fixed $2.99 USD shipping fee only covers basic logistics and transportation costs. Any applicable customs duties, import taxes, processing fees, or local tariffs imposed by the destination country are the sole responsibility of the customer. Fastller will not bear any additional international customs-related charges.

6. Shipping Exceptions & Delays

Fastller is not liable for shipping delays, lost packages, or delivery failures caused by force majeure events, including but not limited to natural disasters, extreme weather, public health emergencies, logistics carrier suspension, customs inspection delays, and incorrect customer shipping address information.
Customers are required to provide accurate and complete shipping address information. Failed delivery caused by incorrect address, recipient absence, or package refusal will not be eligible for free reshipment or full refund of shipping fees.

7. Policy Updates

Fastller reserves the right to update and adjust this shipping policy at any time without prior notice. Any changes will take effect immediately after being posted on our store page. Please review our shipping policy regularly to stay informed of the latest terms.

8. Customer Support

If you have any questions about our shipping rules, order logistics, or related issues, please feel free to contact our customer service team. We will respond to your inquiry within 24 business hours.